Terms and Conditions

Last Updated: [Insert Date]

Welcome to Lionel Store, where our commitment to precision model railroading extends to every aspect of your collector’s experience. These Terms and Conditions outline the agreement between Lionel Store (“we,” “us,” or “our”) and you (“customer,” “collector,” or “user”) regarding your use of our website and services.

1. Acceptance of Terms

By accessing lionelzone.com and making purchases, you agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and Privacy Policy. These documents collectively govern our relationship with you regarding:

  • Website use and content
  • Product purchases and transactions
  • Customer service interactions
  • Intellectual property rights

If you disagree with any part of these terms, please refrain from using our website or services.

2. Our Collector Community

Target Audience

Lionel Store caters to model train enthusiasts and collectors who value:

  • Premium quality model trains from brands like Lionel, MTH Electric, Rapido, and ScaleTrains
  • Attention to historical accuracy and craftsmanship
  • Limited edition and specialized collectibles
  • Global accessibility to rare model railroading items

User Responsibilities

As a valued member of our collector community, you agree to:

  • Provide accurate account and payment information
  • Review product details carefully before purchase
  • Understand the specialized nature of collectible items
  • Comply with all applicable laws regarding model imports
  • Use products as intended by manufacturers

3. Products and Services

Product Characteristics

Our inventory features:

  • Precision-crafted model trains and accessories
  • Limited edition collectibles (marked “Final Sale” when non-returnable)
  • Digital control systems and specialized components
  • Brands including Lionel Trains, MTH Electric, Rapido, and Walthers

Product Availability

All products are subject to availability. We reserve the right to:

  • Limit quantities available for purchase
  • Discontinue products without notice
  • Correct pricing errors that may occur

Geographic Restrictions

We ship worldwide except to:

  • Certain Asian countries (specific restrictions available upon request)
  • Remote regions with limited carrier access

4. Ordering and Payment

Order Process

Our ordering workflow reflects the precision of our products:

  1. Order Placement: Complete your selection and checkout
  2. Order Confirmation: Receive email confirmation with details
  3. Order Processing: 1-2 business days (3 during peak seasons)
  4. Order Shipping: Receive tracking information

Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment Terms

By completing a purchase, you:

  • Authorize us to charge the full amount to your payment method
  • Confirm all provided information is accurate
  • Acknowledge that digital products may have immediate access

Note: For security, we may request additional verification for high-value orders. Orders are not considered accepted until we send shipping confirmation.

5. Shipping and Delivery

Shipping Options

We offer two shipping methods with the same care we apply to our products:

Method Carrier Cost Delivery Time Best For
Standard Shipping DHL/FedEx $12.95 10-15 business days after shipping Time-sensitive orders
Free Shipping EMS Free on orders over $50 15-25 business days after shipping Patient collectors

Delivery Considerations

Please note:

  • Delivery estimates exclude customs clearance time
  • You are responsible for any import duties or taxes
  • Signature may be required for delivery
  • Report undelivered packages within 30 days

6. Returns and Refunds

Our Hassle-Free Return Policy

We accept returns within 15 days of delivery for most items in original condition. The process mirrors our attention to detail:

  1. Initiate Return: Email [email protected] within 15 days
  2. Receive Authorization: Get RMA and instructions within 1 business day
  3. Package Items: Include all original materials
  4. Ship Return: Use provided label (US) or original method (international)
  5. Inspection: 2 business days after receipt at our workshop
  6. Resolution: Refund or exchange processed promptly

Non-Returnable Items

Due to their specialized nature, we cannot accept returns for:

  • Class One Model Works limited edition “Final Sale” items
  • Opened Rapido Trains digital control sets
  • ScaleTrains items with activated warranty certificates
  • Personalized or custom-ordered Walthers items

Refund Processing

Refunds follow this schedule:

  • Credit Cards (Visa/MasterCard/JCB): 3-5 business days after approval
  • PayPal: 1-3 business days after approval
  • International Refunds: May take 7-10 business days

7. Intellectual Property

The Lionel Store respects intellectual property as we respect model railroading craftsmanship:

  • All website content, logos, and product designs are our property or used with permission
  • Product images are for illustrative purposes only
  • Manufacturer trademarks (Lionel, MTH, etc.) remain their property
  • Unauthorized use of any content is prohibited

Collector Note: While we encourage sharing your collection in personal settings, commercial use of our product images requires written permission.

8. Liability and Disclaimers

Product Use

Our model trains are collectibles intended for:

  • Adult collectors (ages 14+)
  • Display and careful operation
  • Use according to manufacturer guidelines

Limitations of Liability

To the extent permitted by law:

  • We are not liable for incidental or consequential damages
  • Our total liability is limited to the purchase price
  • We are not responsible for improper use or modification of products
  • We disclaim warranties beyond those provided by manufacturers

9. General Provisions

Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

Governing Law

These terms are governed by Texas law. Disputes will be resolved in Bexar County courts.

Contact Information

Lionel Store
4517 Farland Avenue
San Antonio, TX 78205
United States
Email: [email protected]

Our Collector’s Promise

Just as we meticulously craft our model trains, we handle every transaction with care and precision. These terms exist to protect both our collectors and our ability to continue providing exceptional products. Should you have any questions, our team of fellow enthusiasts is ready to help.

Thank you for being part of the Lionel Store community. We value your trust as much as we value the timeless tradition of model railroading.