Privacy Policy

Last Updated: [Insert Date]

Welcome to Lionel Store (“we”, “our”, or “us”) at lionelzone.com. As fellow model train enthusiasts, we value your trust and are committed to protecting your personal information with the same care we apply to crafting our premium model train collections. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information that helps us provide our global community of collectors with exceptional service:

• Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase.
• Transaction Information: Details about the model trains you purchase, payment amounts, and order history.
• Technical Data: IP address, browser type, device information, and cookies (see Section 6).
• Communication Records: Correspondence when you contact our team of enthusiasts at [email protected].

2. How We Use Your Information

Like the precision engineering of our model trains, we use your data carefully for specific purposes:

• Process and fulfill your orders for premium model trains
• Provide customer support from our San Antonio workshop
• Improve our website and product offerings based on collector preferences
• Send order confirmations and shipping updates
• Prevent fraud and enhance security (using 256-bit encryption like major banks)
• Comply with legal obligations

3. Data Sharing and Disclosure

We operate with the transparency of our display cases:

• Service Providers: We share necessary information with payment processors (Visa, MasterCard, PayPal) and shipping carriers to complete your transactions.
• Legal Requirements: We may disclose information when required by law or to protect our rights.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve collectors worldwide (excluding some Asian and remote regions), your information may be transferred to and processed in the United States and other countries. We implement appropriate safeguards for these transfers.

5. Data Storage and Security

We protect your data with the same dedication we apply to preserving rare model trains:

• PCI-compliant systems with 256-bit encryption
• Regular security assessments
• Limited access to personal data
• Data retention only as long as necessary

6. Cookies and Tracking Technologies

Our website uses cookies – small data files that help us:

• Remember your preferences and shopping cart
• Analyze website traffic to improve the collector experience
• Provide relevant product recommendations

You can control cookies through your browser settings, though this may affect website functionality.

7. Your Rights and Choices

As a valued member of our collector community, you have rights regarding your data:

• Access and update your account information
• Request deletion of your personal data (subject to legal requirements)
• Opt-out of marketing communications
• Object to certain data processing

To exercise these rights, contact us at [email protected].

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

Thank you for trusting Lionel Store with your model train collecting passion. We treat your privacy with the same respect we show for the hobby we all cherish.