Frequently Asked Questions
Welcome to Lionel Store’s FAQ section! As fellow model railroad enthusiasts, we’ve compiled answers to the most common questions about our premium model trains, global shipping, and collector-focused services.
Product Questions
What types of model trains do you offer?
We specialize in high-quality model trains from top manufacturers including Lionel Trains, MTH Electric Trains, Rapido Trains, ScaleTrains, and Walthers Model Trains. Our collections feature meticulously curated pieces perfect for both serious collectors and hobbyists.
Are your model trains suitable for beginners?
While many of our products cater to experienced collectors, we offer options for all skill levels. Our team would be happy to recommend starter sets – just email us at [email protected].
How do I care for my model trains?
Each model comes with care instructions. Generally, we recommend keeping them in a dust-free environment, handling with clean hands, and using specialized cleaning tools for tracks and components.
Shipping & Delivery
Where do you ship?
We proudly offer worldwide delivery, though some remote areas in Asia and other regions may have extended delivery times or restrictions. All orders are processed at our San Antonio workshop.
What shipping options are available?
We offer two premium shipping methods:
Standard Shipping ($12.95): Handled by DHL or FedEx with full tracking and insurance (10-15 business days after processing)
Free Economy Shipping: Available for orders over $50 via EMS postal service (15-25 business days with basic tracking)
Standard Shipping ($12.95): Handled by DHL or FedEx with full tracking and insurance (10-15 business days after processing)
Free Economy Shipping: Available for orders over $50 via EMS postal service (15-25 business days with basic tracking)
How long does order processing take?
Each order requires 1-2 business days for our team of enthusiasts to carefully package your items with protective foam in our signature red Lionel packaging.
Payments & Orders
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.
Can I modify or cancel my order?
Orders can typically be modified or canceled within 24 hours. Please contact us immediately at [email protected] with your order number.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be in original condition with all packaging. Please contact our team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.
How long do refunds take?
Refunds are processed within 5 business days of receiving the returned item, with funds appearing in your account per your financial institution’s policies.
International Customers
Are there additional fees for international orders?
International customers are responsible for any import duties or taxes imposed by their country. These fees are not included in our prices or shipping costs.
Why is tracking information not updating?
For EMS shipments, tracking may show limited updates until the package reaches your country. Standard shipping via DHL/FedEx provides comprehensive tracking throughout the journey.
Didn’t find your answer? Our rail experts are always available to help at [email protected] or at our San Antonio workshop: 4517 Farland Avenue, San Antonio, US 78205.
Ready to expand your collection? Browse our premium model trains today!